Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will aim to resolve the issue as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as, custom products (special orders or personalized items) and swimming costumes without the hygienic insert) We also do not accept
returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit
card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@searescue.org.za